Q.) Will I lose any of my information in the phone by repairing it?
A.) NO
Q.) I have very important information that I need from my damaged phone. Can you extract this information out of my phone and into my new phone, or at least print out my phonebook contacts or back them up on a CD?
A.) Yes, unless there is other extensive damage, their shouldn't be any reason why we wouldn't be able to get your phonebook contacts, picture, videos and etc... out of your phone.
Your Cellphone Serial Number is usually printed on a white label under the battery and may follow the letters ESN, WLAN, IMEI or MEID.
ESN: 12345678912 (11 digits)
WLAN: 1234ABCDE5F6 (12 characters)
IMEI: 123456789123456 (15 Digits)
MEID: 123A456B789C123 (15 Characters)
Be sure to include a printed copy of your Invoice that we email you after checkout in the box along with your cellphone
Fixing your defective, damaged or broken Cellular Phone has never been easier.
We understand how frustrating it is to be without your cellphone for a day or two, let alone 3 to 4 weeks which is how long it will take most cellular phone manufacturers to fix your phone, if it meets their strict warranty guidelines.
We have designed this web site with you the consumer in mind and let you decide how long you can afford to be without your cellphone.
FIXING YOUR PHONE IS AS EASY AS 1 - 2 - 3. Just follow these three simple steps:
1.) Choose the repair service that best describes the problem you are experiencing.
2.) Complete the check out process and pay for the repair.
3.) Mail your phone to us.
WE WILL TAKE CARE OF THE REST.
You will be charged for the diagnostic & repair fee plus the return shipping of your phone back to you at time of check out. Be sure to use the "Additional Details" Box in the Shopping Cart to give a detailed explanation of the problems you are experiencing with your phone and how it came about. This will help us with the diagnosis of your phone and expedite the repair process.
Once we receive your phone one of our qualified factory trained technicians will diagnose and fix your phone. We will keep in touch with you every step of the way so be sure to check your email frequently. You will be contacted (usually by email) for approval before any parts are replaced on your phone.
If your phone is damaged beyond economical repair or is deemed un-repairable, you will have two options:
1.) We can ship your phone back to you at no additional charge
2.) You can recycle your phone and In place of your damaged phone receive a $25 coupon to use on our web site to purchase a replacement cellular phone. Once we contact you by email with this option you will have 48 hours to respond before we send your phone back to you.
YOU HAVE ABSOLUTELY NOTHING TO LOSE AND EVERYTHING TO GAIN.
For your protection please send your phone to us using a trackable shipping method such as FedEx or UPS. We also recommend insuring your phone for its full value. SHIP YOUR PHONE TO:
OmniCom / CellularDR
6730 San Fernando Road
Glendale, CA 91201
Be sure to include a printed copy of your Invoice that we email you after checkout in the box along with your cellphone.
